Refund policy
Return & Exchange Policy
At PureGuard, we want you to feel confident with your order. If there is an issue with your product, size, or delivery, contact us and our team will guide you through the next step.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
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In the same condition you received it
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Unworn and unused
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Clean and undamaged
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In its original packaging
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With proof of purchase or order confirmation
For hygiene reasons, used knee braces cannot be returned unless the item arrived damaged, defective, or incorrect.
How to Request a Return
To start a return, contact us at:
Please include:
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Your full name
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Your order number
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Your phone number
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The reason for the return
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Clear photos if the item is damaged, defective, or incorrect
Items sent back without contacting us first will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
Size Exchanges
Ordered the wrong size? Contact us and we will guide you through the available size-exchange options.
To qualify for a size exchange, the product must be unused, clean, undamaged, and in its original packaging.
Non-Returnable Items
We cannot accept returns for:
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Used or worn knee braces
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Items not in original condition
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Items without original packaging
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Items damaged after delivery due to misuse
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Sale items, unless they arrived damaged, defective, or incorrect
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Gift cards
Return Shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
If your return is approved, we will provide instructions on how and where to send the item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be processed using the original payment method when possible. Refund processing time may vary depending on the payment provider.
If your order was paid by Cash on Delivery, our team will contact you to arrange the approved refund method.
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