Terms of service
Terms of Service
Overview
Welcome to PureGuard.
The terms “we,” “us,” and “our” refer to PureGuard. By visiting our website, browsing our store, or placing an order, you agree to the Terms of Service below, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
If you do not agree with these terms, please do not use our website or purchase from our store.
1. Store Use
By using this website, you confirm that the information you provide is accurate, complete, and current.
You agree not to use our website for any illegal, abusive, fraudulent, or harmful activity, including attempting to interfere with the website, copy our content, misuse our brand, or submit false order details.
2. Product Information
We do our best to display product images, descriptions, sizes, and details as accurately as possible.
However, product colors, appearance, and packaging may look slightly different depending on your screen, lighting, device settings, or product batch.
PureGuard is an external knee support product. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have severe pain, swelling, instability, or a serious injury, consult a qualified healthcare professional.
3. Orders
When you place an order, you are submitting a request to purchase from PureGuard.
We reserve the right to accept, reject, cancel, or limit any order if there is an issue with stock, delivery availability, incorrect customer information, suspected fraud, pricing errors, or any other reason that affects order fulfillment.
Please make sure your phone number, address, and order details are correct before placing your order.
4. Cash on Delivery
PureGuard offers Cash on Delivery across Lebanon.
You pay when your order arrives. Our team or delivery partner may contact you to confirm your order before dispatch.
If we cannot reach you or confirm your details, your order may be delayed or cancelled.
5. Pricing and Promotions
Prices, discounts, offers, and promotions may change at any time without notice.
The final price shown at checkout or confirmed before delivery is the price applied to your order.
We reserve the right to correct pricing errors, product errors, or promotion mistakes at any time, including after an order has been placed.
6. Shipping and Delivery
We currently deliver across Lebanon.
Estimated delivery time is usually 2–4 business days, depending on your location, courier availability, order volume, and whether your delivery details are complete.
Delivery times are estimates, not guarantees. PureGuard is not responsible for delays caused by couriers, incorrect customer information, missed delivery attempts, weather conditions, road conditions, or events outside our control.
For full details, please review our Shipping Policy.
7. Returns and Exchanges
Returns and exchanges are handled according to our Return & Exchange Policy.
To request a return or size exchange, contact us first at:
Items sent back without contacting us first may not be accepted.
For hygiene reasons, used or worn knee braces cannot be returned unless the item arrived damaged, defective, or incorrect.
8. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at:
Please include your order number, phone number, and clear photos of the issue so we can review the case.
9. Customer Information
You agree to provide accurate customer information, including your name, phone number, delivery address, and order details.
PureGuard is not responsible for failed deliveries, delays, or cancelled orders caused by incorrect, incomplete, or unreachable customer information.
10. Intellectual Property
All PureGuard content, including our brand name, logo, product images, website design, text, graphics, videos, and other materials, belongs to PureGuard or its licensors.
You may not copy, reuse, reproduce, modify, sell, or distribute our content without written permission.
11. Reviews, Feedback, and Submissions
If you submit reviews, comments, photos, videos, feedback, or other content to PureGuard, you allow us to use that content for store improvement, customer support, marketing, and promotional purposes.
You are responsible for making sure your submitted content is truthful and does not violate the rights of another person or business.
We reserve the right to remove content that is false, abusive, offensive, misleading, or inappropriate.
12. Third-Party Services
Our website may use third-party services such as Shopify, payment providers, delivery partners, analytics tools, marketing tools, or social media platforms.
We are not responsible for third-party websites, platforms, services, or policies. Your use of third-party services may be subject to their own terms and privacy policies.
13. Errors and Inaccuracies
There may occasionally be errors on our website related to product descriptions, pricing, stock availability, promotions, delivery information, or other content.
We reserve the right to correct errors, update information, cancel orders, or refuse orders if any information is inaccurate.
14. Limitation of Liability
To the fullest extent permitted by law, PureGuard is not responsible for indirect, incidental, special, or consequential damages resulting from your use of our website or products.
PureGuard’s responsibility for any confirmed issue is limited to the value of the product purchased, unless otherwise required by applicable law.
15. Product Use
You are responsible for using PureGuard properly and following any product guidance provided.
Stop using the product if it causes discomfort, numbness, irritation, or pain. If you have a medical condition or injury, seek advice from a qualified healthcare professional before use.
16. Changes to These Terms
We may update these Terms of Service at any time by posting the updated version on our website.
Your continued use of the website after updates means you accept the revised terms.
17. Contact Information
For questions about these Terms of Service, your order, shipping, returns, or exchanges, contact us at: